Order and acceptanceIf you wish to order goods from us, you can use the ordering process provided on our website to place your order. You can also place your order by phone or by mail. Every order you place represents an offer to buy our products. Orders must be accepted by us and we have the right to refuse your order at our discretion, for reasons including: We are unable to process your order because you have entered your information incorrectly, an error on our website regarding the products you have ordered, for example the price or the product description given on our website, or if the products you have ordered are no longer available on our website. If we are unable to accept your order, we will send an email to the address you have provided us with, stating the reasons for refusing your order. If you place your order by phone or mail without giving us your email address, we will contact you via the contact details provided and work with you to try and resolve the issue that has caused your order to be rejected. If you place an order via our website, we will send you an email confirming that we have received your order. This will generally occur within a few minutes. If you do not receive an email, contact us before trying to place your order for the same item again. Please note: the confirmation mail stating that we have received your order does not represent acceptance of your order. We are deemed to have accepted your order only upon all or part of the ordered products being shipped to you. If you have placed your order via our website, we will send you an email as soon as we ship all or the first ordered products to you, which will confirm our acceptance of your order. A contract of sale is made as soon as we send you an email confirming shipping or, if you have placed your order by phone or by mail, as soon as we ship all or the first consignment of the products you have ordered. We will take all reasonable steps to ensure that the prices and other information regarding our products on our website are correct. In case of any errors regarding the products you have ordered, we may refuse your order as per the above point. If we refuse your order due to an error, we will inform you of this via the email address provided or, if you have placed your order by phone or mail, via the contact details provided, and ask you whether you would like to order the respective items again once we have corrected the error. If we have already accepted your order and informed you of this, we will not ask you to pay a higher price for the product you have ordered than that stated on our website at the time of your order. If we have sent you a product that deviates from the product description on our website at the time of your order, you have the right to return the product. Please see below for our guidelines on returns and exchanges. If you have any questions, suggestions or criticism regarding the acceptance of your order or if you believe that your order was refused in error, please contact us via the “contact” link on our online store or write to the our email address.
Product availabilityWe reserve the right to alter the information regarding the products displayed on our website, for example information on prices or product descriptions, at any time and without prior notice. We will however not change the price, product description or availability once we have accepted your order, thereby agreeing to ship these products to you.
DeliveryProducts ordered from our website can be shipped internationally. Costs of shipping and delivery will vary according to the value of your order and the country of destination. Please see under “shipping methods” for a list of our shipping and delivery costs as well as our terms of delivery. The title to all products shipped to you passes over to you once you have received them. As soon as the products have been delivered to you, you are liable for the products as well as for any possible ensuing loss or damage. The title for any products we ship to you does not pass over to you until the entire payment has been made. In case of delivery shortfalls, products will be shipped to you via standard mail with no extra shipping or delivery charges as soon as they are available again. Please note that the payable amount will not be charged to your credit card until the temporarily unavailable product is shipped to you. If your order cannot be delivered within thirty (30) days of placing your order, we will notify you via the email address you have provided or, if you have placed your order by phone or mail, using the contact details provided. In this case, we will ask you whether you want us to deliver the temporarily unavailable products as soon as these are available again, or whether you would prefer to cancel your order. If we receive no reply to our email or voice message, we will take this to mean that you do not wish to cancel your order and we will ship the product to you as soon as it is available once more. In case of delayed delivery, you can cancel your order at any time before delivery by calling us or sending as a message to fashion(at)schwarzrosagold.de .
Prices and Terms of PaymentWe reserve the right to change the prices of our products at any time. But once we have accepted your order, we will not change the price of the ordered product. We offer you several different secure payment options so that you can choose the payment method that’s best for you. Shipping costs may vary according to the method of payment you choose. a) Direct bank transfer Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. b) PayPal Pay for your order using the bank data (bank account or credit card) submitted to your PayPal account. All you have to do is set up a PayPal account and you can use your email address and password to pay for your purchases. PayPal’s buyer protection is an additional advantage.
ShippingAs a rule, your goods will be delivered by the post office/ DHL or a private delivery firm. Deliveries will be made as quickly as possible. If we do not have the article in stock, we reserve the right to either not deliver it or to deliver a product of the same quality and price. Unfortunately, all delivery services refuse to deliver to post office boxes or to general delivery. We do however deliver to automated package booths. Simply enter your package booth information as your delivery address. For deliveries to countries outside the European Union, tariff or custom fees may be charged as soon as the package reaches its destination country. Clearance fees must be paid by you, we have no influence on these fees and cannot predict how high they will be. Customs regulations vary widely from country to country. Please consult your local customs office for more information. Please note, that as an importer, you are responsible for following the applicable regulations in your country. Quality control of the products purchased by our customers is very important to us to ensure customer satisfaction. For this reason, you may not falsely declare that you are one of our authorized sales partners or are qualified for resale of our products. We reserve the right to refuse to accept your order if we believe that you intend to resell our products.
Returns, refunds & exchangesIf you are not satisfied with your order, you can ship it back to us and either exchange it or have it refunded. If your product is damaged upon receipt, does not correspond to the description given on our website, or turns out to be defective after you have received it, you can have your order refunded by: ship it back to us and send us an email to fashion(at)schwarzrosagold.de . If you submit your request for a refund by phone or email, we may ask you to ship the products back to us before we start processing your refund. As soon as we have received the product and have sent you confirmation that you have received a defective or damaged product or one that does not correspond to the description given on our website, we will refund the costs of the product, shipping and delivery costs as well as any customs fees you have paid. As a rule, we will issue your refund within fourteen (14) days after we have received the product. Under certain circumstances this amount may not show up on your credit card or bank statement until later. If you return your order without a receipt or similar proof of purchase, you will be issued a voucher valued at the last known price of the product. If, after checking the product returned by you, we have reasonable grounds to believe that the product is not defective, you will not be eligible for a refund and we will return the product to you. This rule does not entail forfeiting your legal rights in this matter.
Refunding defective productsIf you are not satisfied with your order or if we have sent you an email confirming that we are processing your order, but you decide that you want to cancel it, you can do the following to submit a request for a refund: ship it back to us and send us an email to fashion(at)schwarzrosagold.de . You must excercise your right to return within fourteen (14) days after receipt of your order. Products for which you have submitted a request for refund must remain in your possession and be treated with care until you return them to us. If you return a product to us, the price of the returned product as well as the original shipping costs will be refunded to the card used for your order. Please note: if you contact us by phone or by email, you still have to ship the products back to us. If you do not return the product for which we have granted a refund, we may have the goods picked up from you if indicated and bill you for all costs connected with pickup. All purchases will be refunded to the original means of payment. If you return your order without a receipt or similar proof of purchase, you will be issued a voucher valued at the last known price of the product.
General GuidelinesGerman law shall apply for these Terms and Conditions and all legal relationships between us, Schwarzrosagold Design – Kadel & Vef GbR, and you. Failure by either party to exercise the rights under this contract does not result in either party’s waive-ring these rights. If one provision in a contract is ineffective or not enforceable, then this provision shall be deleted without affecting the effectiveness of all remaining provisions. No third party has the right to apply the provisions stipulated in a contract. We reserve the right to change or adjust these terms of sale as needed at any time.
ContactIf you have any questions or suggestions or require further information regarding our terms of sale, our website or our products, please contact us either via the contact form on our website or using the following contact information: Schwarzrosagold Design – Kadel & Vef GbR Leipziger Str. 43 10117 Berlin fashion(at)schwarzrosagold.de
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie unter https://ec.europa.eu/consumers/odr finden. Wir sind bereit, an einem außergerichtlichen Schlichtungsverfahren teilzunehmen.